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Owned and operated by Flame Craft Living, LLC, we welcome your questions about fire tables, fireplaces, and creating your perfect space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to start a return.
Can I exchange my purchase for a different model?
We are happy to help with exchanges within our 30-Day Returns window. Please contact our team with your order number and the item you would like instead, and we will walk you through the process.
What fuel types do your fire tables use?
Our fire tables are available in propane and natural gas configurations depending on the model. Each product page includes detailed fuel specifications so you can choose the best option for your patio or outdoor area.
How do I choose between a fire table and a patio heater?
Fire tables serve as both a warming centerpiece and a gathering point for your outdoor space. Patio heaters are designed to distribute heat across a broader area, making them a great choice for larger decks or entertaining zones.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Craftsmanship You Can Trust
Each fire table, fireplace, and heater is selected for quality materials and lasting durability.
30-Day Returns
If your purchase is not the right fit for your space, our return policy has you covered.
